FAQ's
âť“ Frequently Asked Questions
Got questions? We’ve got answers. Here are some of the most common things our customers ask:
🛍️ Orders & Products
đźšš Shipping & Delivery

Where do you ship?
We currently ship only within the United States.
How long does shipping take?
Most orders are processed within 2–3 business days. Delivery times vary based on USPS service level and location.
Do you offer expedited shipping?
Yes! Orders placed before 12 PM PST may qualify for same-day processing.
Track Your Order
When available, we provide a tracking number so you can follow your shoe delivery every step of the way.
đź’ł Payments
🔄 Returns & Exchanges

What’s your return policy?
We accept returns within 14 days for unworn items in original condition. Store credit or exchange only.
Who pays for return shipping?
Customers are responsible for return shipping fees.
Can I get a refund to my original payment method?
We currently offer store credit or exchanges only.
📞 Need Help?
✨We're here to make things easy.✨
If you have a question that’s not listed here, feel free to email us at Cindys.Shoes.Promotions@gmail.com or use the chat icon at the bottom left of the page. We’re happy to help! ✨
đź§ľA Legacy of Style
Cindy’s Shoes is currently operating as a private seller, continuing a legacy of over 25 years serving customers from our storefront in downtown Los Angeles. All purchases are made directly from the seller and securely processed through Stripe. We remain committed to transparency and customer satisfaction as we grow into this next chapter.