🔥$10.00 Off On Cart Total Above $50.00 - All October!!🔥

FAQ's

âť“ Frequently Asked Questions

Got questions? We’ve got answers. Here are some of the most common things our customers ask:

🛍️ Orders & Products

Do you restock sold-out items?

We occasionally restock popular styles, but many items are limited. If you love something, grab it while it’s available!

Are your product photos accurate?

We do our best to capture textures, patterns, and colors clearly so you can feel the style through the screen. Slight variations may occur due to lighting or screen settings.

Do you offer gift wrapping?

Not at this time, but we pack every order with care. If gift presentation is important for your order, feel free to contact us—we’ll do our best to accommodate special requests.

đźšš Shipping & Delivery

Where do you ship?

We currently ship only within the United States.

How long does shipping take?

Most orders are processed within 2–3 business days. Delivery times vary based on USPS service level and location.

Do you offer expedited shipping?

Yes! Orders placed before 12 PM PST may qualify for same-day processing.

Track Your Order

When available, we provide a tracking number so you can follow your shoe delivery every step of the way.

đź’ł Payments

What payment methods do you accept?

We accept major credit and debit cards via Stripe. These include Visa, Mastercard, American Express, Discover, JCB, UnionPay, and Diner’s Club cards, as well as Google Pay and...

Is my payment information secure?

Yes. All payments are processed through trusted third-party providers. We do not store your payment details.

Are taxes included in the price?

Taxes are calculated at checkout based on your shipping address.

🔄 Returns & Exchanges

What’s your return policy?

We accept returns within 14 days for unworn items in original condition. Store credit or exchange only.

Who pays for return shipping?

Customers are responsible for return shipping fees.

Can I get a refund to my original payment method?

We currently offer store credit or exchanges only.

📞 Need Help?

✨We're here to make things easy.✨

If you have a question that’s not listed here, feel free to email us at Cindys.Shoes.Promotions@gmail.com or use the chat icon at the bottom left of the page. We’re happy to help! ✨

đź§ľA Legacy of Style

Cindy’s Shoes is currently operating as a private seller, continuing a legacy of over 25 years serving customers from our storefront in downtown Los Angeles. All purchases are made directly from the seller and securely processed through Stripe. We remain committed to transparency and customer satisfaction as we grow into this next chapter.